I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. As you can see on the Saskia’s case, it seems that the casino started paying the money, so I believe your case will be similar. Just try to talk to the casino and keep them informed. I still had a seductive cashback, which I don’t know anything about now because my account was blocked. Unfortunately, the player has not responded to our messages and questions.
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I already described it few times on this forum. Simply said, some Mastercards have issues with accepting withdrawals so when the casino approves the withdrawal, the money bounces back and never reach the bank. So I advise you to start using the email communication, because you will have the whole history of your conversation with the support agents.
But I will do it and hope that the payment will work out. I am sorry to hear that your withdrawal has been delayed. Do you have any news about the withdrawal situation? I will contact the casino and try my best to resolve the issue as soon as possible. Unfortunately, I was never informed of an alternative to withdrawing my winnings. It either said “The winnings will be paid out in the near future.” or “You can’t do anything except wait for an indefinite period of time until your winnings are paid out.”
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Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. The player from Lithuania had had his account blocked by the online casino for the second time due to VPN use.
Please forward any relevant proof as screenshot, chats or e-mails to email protected. Now I would like to invite Vulkan Vegas Casino representative to join this conversation and participate in the resolution of this complaint. Thank you and I really hope that the case can be resolved.
- And my accoubt has been blocked now for using VPN.
- Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
- Hello, so that’s a second time when I get blocked my account for using VPN.
- Account statements clearly show that the split € 5000 was immediately returned to Movon Payments Ltd on October 14th, 2011 (€ 1000 each).
Unfortunately, we at Casino.Guru vegas casino apk don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
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These are sometimes very long processes, but I still believe you’ll eventually get the money. We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
The matter is a lot more complicated than most of the posts I’ve read in all of the forums. It begins with the payment of 5000 €, in October 21, to my account at the Berliner Sparkasse, which was canceled from now on and all incoming payments were canceled. Account statements clearly show that the split € 5000 was immediately returned to Movon Payments Ltd on October 14th, 2011 (€ 1000 each). I immediately contacted the support team and since then have explained everything twice and three times in words and pictures (bank statements). At that time I was sent payout checks via link, despite millions of warnings that the account at the Sparkasse no longer exists. I submitted these to my new Postbank, these checks are invalid and my order could not be carried out in this form.
Despite having been unblocked previously after explaining the situation, the player had encountered the same issue again while waiting for a withdrawal of 50 euros. We had requested additional information to investigate the matter. The player had confirmed that the casino had unblocked his account and the issue had been resolved. As a result, the complaint had been closed as ‘resolved’. The thing is that it never goes quickly. It usually takes few days to the casino to realise that you’re actually right and that you really didn’t get the money.
- Thank you very much for submitting your complaint.
- As a result, the complaint had been closed as ‘resolved’.
- So again the same problem with this casino….
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Please kindly make a withdrawal request, this time it should be routed via a different payment processor. Rip off side, you pay out but you can still use the money to play. I advise everyone to set a loss limit immediately and wait. Had to wait forever for the money at Vulkan and the support is simply a bot that always writes the same thing. The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing verification.
There’s really no need to contact them every day. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. So this time I’ve been waiting for a withdrawal 50e for 2 days, and after that I haven’t received the notice or anything. Attached a screenshot of a withdrawal request. The player’s unable to receive her winnings as her bank account no longer exists.
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You won and there’s no sign the casino wouldn’t like to pay you. Yes, the casino is very slow, but it’s probably because they can’t do it faster for some reason (and they probably won’t tell you the reason). Just be patient and I believe you will receive everything until the end of the next week. I hope we will be able to help you to resolve this issue as soon as possible. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction. So ive been playing for 3 years in this casino and was using VPN all the time.
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And my accoubt has been blocked now for using VPN. I don’t know since when they changed t&c but my funds also been stolen by casino. Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint. I have looked at your case and understand the situation. I will contact the casino and see if I can help.
Three are still open, but all from different accounts … I checked with Visa yesterday and they don’t care where the money comes from, they don’t block any incoming payments. And if a payment is not accepted, they will inform me. Is your money no longer on your balance either? Have you already filed a complaint here? I wouldn’t give up, that’s a lot of money you won.